6. Cancellation, Returns & Refunds

Cancellation

6.1 You may rightfully cancel your order and return any items purchased to us by giving us notice of cancellation within 30 days of the date of delivery to you. In relation to goods delivered to you. Where your order comprises multiple delivery shipments, the 30 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.

6.2 You will lose your right to cancel after the expiry of the 30 day period referred to in clause 6.1 (this does not affect your rights if there is any problem with the goods).

6.3 To exercise your right to cancel, you may inform us of your decision to cancel by phone (pending written confirmation) or email using the contact details as per our website. You may also cancel by informing us in writing to the address listed in 1.1. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

6.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost (subject to clause 8.1), unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. You must return goods with all the individual component parts. You may return certain goods by post from your local Post Office.

6.5 Following cancellation, subject to clause 8.7, we will issue a refund for the cancelled order (or part of the order cancelled). A charge of 20% of invoice value or a minimum of £10 will be levied on Goods “not wanted” or “incorrectly ordered”, or due to duplication resulting from a “confirmation” order not being endorsed to that effect. We must receive all goods returned under this category, within thirty (30) days of the original invoice date. You will bear all the costs of returning any Goods under this category. All items returned as faulty are liable to manufacturer inspection. We cannot guarantee replacement or credit; a warranty repair may be given.

6.6 We will refund you using the same means of payment as you used to pay for your order or purchase.

6.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may also make a deduction for time agreed to be spent on doing the job up to a maximum of 50% of the apportionment of the total labour cost agreed. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

Faulty Goods

6.8 Without prejudice to your right to cancel orders generally under this clause 6, if you have notified us of a problem with the goods within 30 days of delivery or collection, we may at our option either offer to make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery or collection; or cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.

Legal Rights as a Consumer

6.10 The provisions of this clause 8 do not affect your legal rights if you are a consumer.